FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship all around the world.
We use AusPost for all of our deliveries so pricing is based off their current pricing.
We also offer local pickup in the Bendigo Area.
How long does shipping take?
All of our products are made to order unless specified in the listing to assist with minimising waste.
Unless specified on the listing dispatch times are currently 7-10 business days.
Pre Order and Custom Orders will have dispatch times specifically listed.
Express Post is available at an extra cost
How do I track my order?
https://auspost.com.au/mypost/track/#/search
Returns
How do I return an item?
Please email us using the 'contact us' page your order number and reason for return.
For further information around accepted reason for returns please navigate to our 'Returns & Exchanges' Page.
How long does it take to process my return?
Once the item that is being returned has been received , your return will be processed in 5-7 days.
Can I exchange for a different item?
Yes, please refer to our 'Returns and Exchanges' page
General
How environmentally friendly are you?
We all know that fast fashion is a huge contributor to the world's waste problem. Infact fast fashion produces 92 million tonnes of waste each year.
At Love From Lottie, we try to do what we can even as a small business to not add to that ever increasing number.
We make our garments to order to reduce waste and maximise our fabric use to ensure we're using as much as we possibly can before disposing of the scraps.
Our packaging, shipping labels and even our tissue paper are all compostable, to help reduce the use and need for plastics aswell.
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